Accenture Management Consulting Podcast Series
Strategies for Managing Front Office Costs – MP3
- Autor: Vários
- Narrador: Vários
- Editora: Podcast
- Duração: 0:15:41
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Sinopse
In this podcast, Robert Wollan, Accenture’s Customer Relationship Management lead for North America, is up front about front-office imperatives, choices and challenges. His principal point is the need for, and potential of, customer centric cost management: culling the noise, politics and personalities from the front-office equation and putting the focus squarely on what customers value.