Ko Sales Coach

Increase Customer Engagement If you find customers saying things like “ok, can we get on with this?” or "look I don’t have all day". You may be spending too much time uncovering and talking about their needs. Read on to discover a simple way to Increase Customer Engagement. On today's show discover: Why spending too much time talking about customer needs can be aggravating for your customer; What customers really want to talk about; And how to keep your customers engaged and excited during the sale. Why Customers Become Disengaged This sort of goes against a lot of conventional wisdom which tells you to spend plenty of time understanding your customer’s needs. Now, don’t get me wrong, understanding your customer’s pain points is critically important but sometimes you can over due it. How do you know if you’re overdoing it? You get more customers asking you to “get on with it.” It’s a sure sign they feel  they’re being grilled and they don’t like talking about the subject matter. They’ve become disengaged an