Craft Of Charisma

Guest Introduction: Dr. Ann Demarais holds a PhD in psychology from New York University. She is the founder of First Impressions Inc., and has more than 20 years of experience in leadership development, executive coaching, and communication training. She is also the co-author (along with Dr. Valerie White) of the book, “First Impressions: What You Don’t Know About How Others See You.” Interview Summary: In this interview, Ann starts by discussing her background and the work she does with her company. She reveals some common challenges that people face with first impressions. Ann then gives examples of open-ended and follow-up questions to ask in a conversation to show continued interest and take the pressure off. We ask her how to navigate a conversation when someone is talking too much and not giving us the opportunity to express ourselves. She also talks about the importance of making people feel good about themselves. Next, Ann expands on the idea of social generosity, and describes the four universal