Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

"They are perfect place to remind everyone every day about your expectations and pump up the team to win big when delivering to your customers and team members." Key Moments 00:00 Pre-shift meetings are a key leadership strategy. 04:23 Regular training improves performance and morale. 06:35 Purpose of pre-shit meetings are communication, appreciation, inspiration. 10:14 Effective pre-shift meeting strategies. 12:46 Celebrate 500th episode with giveaways, on May 6th. Resources Join the live recording of the 500th Episode The Cockerell Academy About Lee Cockerell Mainstreet Leader Creating Magic with Pre-Shift Meetings As a leader you should understand the importance of pre-shift meetings. These brief interactions can transform your team's performance and engagement, which ultimately impacts your customer experience. These meetings offer so much clarity that I know they are what help Disney World's leaders create excellent, consistent service. I want you to be able to make magic in your organization too. In t