Work The System

In this episode, Sam Carpenter and Josh Fonger emphasize the significance of working procedures in business transformation and the need for courage and a systematic approach.  The conversation delves into the following essential themes: How the implementation of working procedures shifts businesses from chaos to control and profitability. The vital role of employees in crafting and maintaining working procedures.  Determining critical processes that require documented procedures and striking a balance between systemization and flexibility. How to avoid the “hero’s trap” by empowering employees.