Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

  "Poor and good are the same because they're not great. And I think if you want to be world class, you have to have that attitude that poor and good are the same." Key Moments 00:08 - What Does it Mean to be World Class?  04:51 - Examples of World Class Businesses 06:30 - Importance of Consistency, Excellence, and Commitment 11:59 - Maintaining a World Class Business 14:40 - Cockerel Academy and World Class Workshops Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Become a World Class Organization Many people want to have a "world-class" organization, but few truly know what they mean by that.  During the years I worked at Hilton, Marriott, and Disney I was able to experience it first-hand. With that said, world-class customer service is not reserved only for famous and large-scale organizations. Even a small corner restaurant in your town can be world-class if it ticks all the right boxes. Consistency, excellence, and customer satisfaction are integral to being world-class. Consistenc