Gamification Talk Radio

My guests are Jordan Dyson and Scott Provence and topic is their internationally award-winning project called Walk With Me. A wealth management firm was looking for ways to improve their organizational culture and address risks of declining client-service quality. Jordan and Scott created a two-step, game-based solution for this client: first, employees played a turn-based conversation game with an AI-powered chatbot that and then attended a live 50-minute debrief session where they learned about key empathetic behaviors, discussed their experiences. The program results showed double-digit improvement in evidence-based empathizing skills and participant mindset. Not only were employees exhibiting more empathetic behaviors in conversation, but their beliefs around their potential to enhance these abilities also saw measurable improvement over the course of the program. About Your Host: Monica Cornetti works with individuals and organizations like yours who want to learn how to think playfully to change behavio