Morgan James Radio - Book Publishing | Writing | Book Marketing | Authors

"Regardless of what industry you're in, whether your b to c, your b to b... It's all about the people who are working with people. And when the people aspect of the business shines and goes above expectation, that's where you start to see loyalty really produced." Episode Highlights 02:36 Introduction of Josh Liebman and his book "The Hospitality Mentality"  04:14 International Association of Amusement Parks and Attractions. 07:16 Creating loyalty through experiences, not just rewards. 10:08 Guiding principles for effective customer service. 15:43 Pineapple symbolizes invitation to share hospitality 17:58 Book explains tangible side of consulting work. 25:27 Write the book before worrying about drafting, editing, and publishing. 26:27 Write without barriers while acknowledging the time it will take. Turn Your Training into a Book Josh Liebman shares his journey of transforming his expertise and consulting work into a meaningful book, "The Hospitality Mentality: Create Raving Fans Through Your Guest Experience