Wow Moments With Mark Kent

Informações:

Sinopse

Mark Kent is the Regional President of Humana, philanthropist, author and highly sought after speaker. Before assuming the position at Humana, a Fortune 100 company, he established and sold two multi-million dollar companies. Kent authored the book WOW Moments and created the WOW Moments podcast to teach high performance and exceptional service strategies to corporations, entrepreneurs and individuals alike. Are you interested in creating an engaged workforce, loyal customers, and relationships that last? The Wow Moments Podcast is here to help you build lasting experiences, increased profitability, committed customers and employees who are inspired to promote your brand. Each week, Mark Kent shares insights on high performance, success and motivation to turn everyday experiences into extraordinary events.

Episódios

  • What’s Your Secret Sauce & Competitive Edge?

    21/11/2014 Duração: 17min

    In this episode of the Wow Moments Podcast, Mark shares his best strategies for finding your competitive edge. In this show you will learn:   -How to know if you have a competitive edge or not -Why focusing on your competitors will make you lose every time -The difference between being innovative and a copycat -Why you shouldn’t do what everyone else is doing -The best tactic you can use to ensure your business is evolving -And lots more…

  • Q & A with Mark Kent

    19/11/2014 Duração: 12min

    In this episode of the Wow Moments Podcast, Mark answers some of the top questions asked by you, the listeners. In this episode you will learn:   -How to created delighted customers no matter what industry you are in -The #1 priority in your business -How to easily ignore your competition and focus on the prize -How to turn your employees into brand advocates -Your best secret weapon that you must start using today -The key to success that most people don’t tell you -And lots more…

  • 5 Dysfunctional Team Traits & How to Resolve Them

    24/10/2014 Duração: 24min

    In this episode of the Wow Moments Podcast you will learn:   -How to know if you are in a dysfunctional workplace -The importance of having team members who know how to follow -How to handle conflict in a team without anyone taking it personal -How to be ensure everyone on the team is committed to the same goal daily -How to reward team members who have excelled, while still focusing on the team -Tips for creating a team full of champions -And lots more…

  • 7 Ways To Excel As A Leader

    11/10/2014 Duração: 13min

    In this episode of the Wow Moments Podcast you will learn:   -Top strategies to be an inspiration to the people you are leading -The key to effective leadership in your business and personal life -How to empower each of your employees -How to create a standout corporate culture -The key to encouraging creativity and challenging the status quo -The #1 way to connect with your employees that you probably never considered -And lots more…   As a special thank you gift be sure to head over to http://MarkKent.me/freeguide to get your copy of Mark's Free Guide: Million Dollar Business Strategies. This guide will teach you the top strategies Mark used to build his two, million dollar businesses.  

  • 3 Keys To Creating Wow Moments In Your Personal Life

    04/10/2014 Duração: 11min

    Over the past weeks you’ve learned about extraordinary ways to improve your business, by creating more Wow Moments for everyone who engages with your brand. In this episode of the Wow Moments Podcast, Mark shares important strategies that will help you live a happier life with better relationships. In this episode you will learn:   -The importance of being sincere and authentic in your personal life -Simple ways to show you care -Why putting other people first is essential -How being open to feedback can help your personal relationships -Why stepping outside your comfort zone is the best way to ensure your personal growth -And lots more… As a special thank you gift be sure to head over to http://MarkKent.me/freeguide to get your copy of Mark's Free Guide: Million Dollar Business Strategies. This guide will teach you the top strategies Mark used to build his two, million dollar businesses.

  • The Key To Ensuring Customers Regain Confidence In Your Business

    28/09/2014 Duração: 11min

    As a business owner you never want to have an unhappy customer. Unfortunately it is reality. In this episode of the Wow Moments podcast, Mark shares top strategies to ensure you have happier customers that keep coming back.  In this episode you will learn: -How to recover and retain more customers -The one type of customer you should never dismiss -How to deal with angry or upset customers -What are customer profit centers and why your business needs them -The most important form of advertising that most companies miss -Why your business must have a service recovery process and what it should focus on -And lots more…

  • 5 Keys To Making Your Business Standout

    19/09/2014 Duração: 04min

    5 Keys To Making Your Business Standout In order to successfully run your business and stay ahead of competitors, you must find your competitive edge. In this episode of the Wow Moments Podcast Mark Kent shares 5 keys to making your business standout. In this episode you will learn: -The #1 factor for growing your business fast -How to double or even triple your customers by giving your existing customers something to talk about -The importance of being original in your space -Attention grabbing messaging and how to create it for your business -Why your business must have a special service to dominate -All this and more…

  • 7 Habits Of High Performing Companies

    12/09/2014 Duração: 07min

    In this episode of the Wow Moments podcast, Mark Kent shares 7 habits of high performing companies. These are the same strategies Mark used while running his own multi-million dollar business, and as an executive for a Fortune 100 company. In this episode you will learn: -How to leverage the skillset of every employee -The best way to create more top performers within your business -The most important habit your company must start applying today -How to get more delighted customers that keep coming back and referring your   products or services -And lots more…

  • 3 Things Customers Are Hungry For Most

    03/09/2014 Duração: 16min

    In this episode of the Wow Moments podcast Mark Kent shares the 3 things your customers are hungry for most. By applying these three surprisingly easy strategies to your business, you can change the relationship between you and all your customers and build brand loyalty.  In this episode you will learn: -How to build a genuine relationship with your customers and -How to out-sell and out-perform your competitors -How to create more memorable experiences between your brand and target customers -And lots more For more information about Mark Kent or any of the topics covered today visit http://markkent.me

  • 7 Ways To Break Through And Create Wow Moments For Your Customers

    03/09/2014 Duração: 06min

    In this episode of the Wow Moments podcast Mark Kent shares 7 extraordinary ways to break through and create wow moments.  You will learn: -How to create the ultimate consumer experience for all of your customers -Ways to maintain exceptional customer service day in and day out -How to deliver a tailored experience to differentiate you from your competitors - And lots more For more information about Mark Kent or any of the topics covered today visit http://markkent.me

  • What Are Wow Moments And Why Every Business Need More Of Them

    02/09/2014 Duração: 28min

    In this introductory episode of the Wow Moments podcast Courtney McKenzie interviews host Mark Kent as they discuss what Wow Moments are and why every business needs more of them. Subscribe to the Wow Moments podcast and visit http://MarkKent.me for your guide to create more Wow Moments in your business and life.