The Sales Evangelist: Sales Training|Speaking|Business Marketing|Donald Kelly

One of the most important questions you’ll answer is “Why should I do business with you?” and it’s vital that you get it right when you do. When the question comes, you’ll be tempted to point out how long your company has existed, how great your product is, and how great your customer service is, but those answers won’t likely work. Sales From the Street tackles actual problems that sellers are facing and allows a sales rep just like you to provide an answer that worked for him. LOADED QUESTION People frequently get on Reddit seeking advice about how to answer this question. I love checking in there because it gives me a great opportunity to connect with sellers and share my own insights and expertise. They frequently listen to the podcast after our interaction and it presents a great opportunity to grow my business. If you haven’t checked Reddit for a page related to your own industry, you definitely should. “Why should I do business with you” is a loaded question, and I’m going to answer it in two different

The marketplace is crowded, so if you understand how to instantly increase the perceived value of your offer, you'll be better able to differentiate yourself from your competitors. Bob Britton got his start in business as an auto mechanic and he had an opportunity to buy an existing business. He figured owning a business couldn't be that hard, so he jumped in, assuming he could do a better job than the people he had been working for. He endured a season of failure but eventually started to improve as he learned the sales game. He realized that auto repair involves selling something that no one wants to buy, that no one is prepared to buy, and that no one ever has the money to buy. He grew the business from a one-man show to a multi-million dollar business and then went on to other things. Communicating value If you can't clearly communicate your value and what sets you apart from everyone else, you're competing constantly on price. It's the only way people know how to measure. But if you're a value propositio

Sales leaders who neglect their own workload in an effort to help their sellers solve problems will find themselves falling behind, so it’s vital that sales leaders stop falling for the reactive trap. You hired your sellers to handle their assigned responsibilities and to solve problems. When your sellers distract you with problems, you’ll have less time to focus on sales plans or strategies. You won’t have time to conduct meetings or create reports because you’re trying to keep deals from falling apart. DISTRACTED LEADERS In his book, The Sales Manager’s Guide To Greatness, Kevin Davis talks about all the ways that sellers can distract their sales managers from their own workload. The problem with this kind of distraction is that the sales leader’s responsibilities are to grow the department or the business. The business will suffer if sales leaders aren’t freed to do their own work. Additionally, you’re teaching your sellers bad habits and cheating them of the opportunity to learn to solve their own problem

Regardless of your industry or your product, relationships are the currency of your business, and though you can love people without leading them, you can’t lead people without loving them. Ty Bennett is an entrepreneur who fell in love with the speaking and training development aspect of building a sales team and it led him to write books on the topic and start a training company called Leadership Inc. Ty points out that we’re in the people business and we’re interacting with, networking with, leading and influencing people every day. The care, investment, and love you have for people will communicate that you have their best interest in mind. Those relationships engender trust, foster accountability, and build a level of commitment that you want in your team. And love drives it. MISSING LOVE Many business books never discuss love, perhaps because it isn’t considered a business-centric word. Ty addresses this issue in his new book called Partnership is the New Leadership. He interviewed a guy on his podcast

Stories pack a lot of power for sellers when used in the proper sales framework, and the good news is that stories are everywhere. Today we’re sharing an excerpt from TSE Certified Sales Training Program that addresses how you can effectively use stories in your own sales. UTILIZING STORIES Stories have existed since the dawn of time. Early cave drawings told stories of cavemen hunting, and those stories have been passed down. It’s true of cultures and of the Bible. Stories paint a picture for us. Stories exist in movies, songs, social media, and books. It all points to the fact that we love stories. Society loves stories because that’s how we make sense of the world. Imagine you’re meeting with a prospect for the first time. Instead of talking about your widget and your certification, which could be boring, share a compelling reason for your prospect to do business with you. Instead, share a problem and a solution to help me understand. STORY STRUCTURE Stories have a beginning, a middle, and an end. The begi

For business owners looking to scale their efforts, there are important factors involved in building a remote sales team, and implementing them can mean the difference between success and failure. Liam Martin runs three companies related to managing remote workers: TimeDoctor.com, Staff.com, and his passion project, which is a conference on building and scaling remote teams. His organization helps companies monitor their remote employees’ productivity and efficiency. He points to the fact that, early in his career, he waited too late to build a sales team, which is the meat-and-potatoes of his business. CREATE SOLUTIONS Founders of a company have an understanding of the product or service that most sales reps won’t have. Founders may recognize as many as 10 different problems that you could tailor your product around or have meaningful conversations around. Sales reps won’t necessarily recognize that many problems, so they may not have access to as many meaningful conversations. The key, then, is hiring a pro

Many sellers struggle to connect with their customers, but on today’s episode, Jacquelyn Nicholson addresses how to genuinely build rapport with any prospect. Jacquelyn is an enterprise seller and one of the inaugural members at Alpha Sense where she acts as an evangelist for the company and its work. WORLD OF SALES Jacquelyn landed in sales after a strange recession in Chicago prevented her from finding a job as an engineer for a defense contractor. She moved to New York and took a job as a sales engineer. Sometime after, she found herself heading a project for Johnson & Johnson and reporting directly to the vice president of the division. He told her to put together the very best team possible and trusted her to get the job done. During the course of the project, she made two unexpected realizations. She discovered that she didn’t like buying from salespeople because she thought they were horrible. Secondly, she discovered that she really missed sales. She didn’t like salespeople because they talked no

  Sometimes business leaders find themselves wanting to make sure that their team members get everything exactly right, but unless you’re willing to let them mess up, they’ll likely never learn. Perfect situations don’t exist. Imperfection is a factor in life, but it’s also where our growth happens. MAINTAINING CONTROL Control often gives us the sense that we can force everything to work. As a result, we avoid letting our team members try things their own way because we fool ourselves into believing that our way is always the best. In my own story, I landed an appointment with a huge organization, and I invited the CEO of my small company to go along. I wanted his support, but I also wanted to show my boss that I was working hard. I wanted him to see the opportunity I had landed. Most importantly, I wanted him to support me through the unknown parts of the appointment. If I found myself struggling in the conversation, I knew he could help me out. Turns out he took over the whole show. Instead of acting as a r

Many small business owners and sales reps face challenges with closing, and there are five closing mistakes that will prolong your selling cycle. I met Chala Dincoy at the Eastern Minority Supplier Development Council ROAR Conference, and today she’ll talk to us about the mistakes that can delay or prolong your selling cycle. Chala is an elevator pitch coach who helps people get into the room. Then, once they’ve landed a sales meeting, she helps them close it faster. The greatest challenge, she said, is getting the appointment because people don’t stand out. About 86 percent of buyers think you’re the same as your competition. Now she teaches reps how to get through the noise and stand out. Interestingly, she pointed out that many companies don’t use titles like “sales rep” on their business cards anymore because it puts people off to see that someone is in sales. THOUGHT LEADERSHIP   If you aren’t targeting a specific industry or interest group, you’re always in the wrong room because you’re too generic. Yo

As you move closer to the end of a deal, you'll likely encounter more objections, and identifying key stakeholders is the secret to overcoming those challenges. As you move into deeper conversation with the prospect, you may not realize that there are other people involved in the process, even if you aren't directly interacting with them. Your job as seller is to find out who they are. Today we'll help you understand who those key stakeholders are, how you should work with them, and how you can prepare for the process. Initial interest Imagine you have an initial conversation with someone who is interested in your lawn care business. You generated some interest and they expressed a desire to know more. You'll naturally address how you've helped other people in the past and take other steps to build value. At this point, you'll want to find out who else will be involved in this conversation. Typically, though, sellers neglect to ask that question. Ideally, you should find out whether the prospect has made a de

As you're working to expand your reach and grow your network, recognize the importance of building diversity into your network so you'll be better positioned to succeed in your industry. I met Sharon Manker at the Eastern Minority Supplier Development Council ROAR Conference, which connects minority-owned and women-owned businesses with Fortune 100 companies. Sharon has worked in supply chain for two decades, in both the for-profit and the nonprofit sectors, in utility and now in healthcare. In her words, she negotiates for a living. She also works to engage diverse suppliers in a woman-owned, veteran-owned, minority-owned system. Small business challenges Many small business owners lack the vehicle to connect with the right decision makers. They don't know how to meet the people who actually influence the contracts. When they discover their limitation, they often observe that they just didn't realize how it impacted their work. As a supply chain person, Sharon works to connect qualified suppliers to the bus

Sales constantly evolve and sellers who want to be successful must effectively map and create multithreaded relationships in order to close more deals. Peter Chun talks today about the importance of multithreaded relationships and the challenge for reps who must establish them. Peter fell in love with the convergence of sales and data and has found a personal passion for it. He loves strategizing about how to close deals and about how to help your company scale and grow. Evolving sales The biggest obstacle for B2B sellers right now is the evolving face of sales. Buyers are more sophisticated, and they have more information at their fingertips. They do a lot of research before they even engage with a salesperson. Additionally, the number of stakeholders within B2B deals is increasing, with research indicating that complex deals often include 6 to 10 stakeholders. The big challenge, then, is finding and creating multithreaded relationships because too often they are single threaded. Many reps, either because o

No matter what business you're in or what product you're selling, downturns happen, so today we're talking about how to prepare your sales pipeline for an economic downturn.  We're here at the Eastern Minority Supplier Development Council's ROAR Conference, which is connecting minority-owned and women-owned businesses with Fortune 100 companies. Joel Burstein says that companies should be most aware of an economic downturn when the economy is good. The downturns in '01 and '08 were preceded by markets that were really,  but they grew so quickly that they weren't sustainable. When things seem too good to be true, they usually are. Consider the internet At one point, everything was successful. It didn't matter what the product was. The reality of the world at that time was that 22-year-olds owned five properties. If you drive your car as fast as you can for as long as you can, your car will eventually break. The economy is the same. The time to prepare for the economic downturn is when the economy is good. You

Sales leaders who can solve the most common sales problems will increase their productivity and improve their performance. Today, Charles Bernard explains how a disciplined system for selling and managing can remove barriers to performance for sales leaders. Bernard founded ‘Criteria for Success,' an organization that develops online sales playbooks and provides leadership and sales management training. Charles was a top performer in his division with General Electric and has run several businesses as well. Caught in the middle Charles believes that the number one issue facing sales managers today is the feeling of being caught in the middle between the CEO/Management and the sales team. Sales managers must bring in the numbers, on one hand, while acting as a micromanager on the other.  He compares it to having a target on his front side with another on his back. Charles finds that pressure from above is unfiltered and passed directly down onto the sales teams, whether it's justified or not. And, he says, the

If you paint a picture for your customers of where they are now versus where they want to go, you can help them make a buying decision.  Show them how the positive change will happen, or what might happen if they don’t change. It will allow them to logically justify an emotional decision. Jeffrey Gitomer was my first ever guest and he taught us something interesting on that very first podcast: People love to buy but they hate to be sold. Think about that.  Nobody wants to feel tricked or manipulated. That is the last thing that you want to do as a sales rep. You want to help them to buy. Your job is to guide clients through a process that educates them. Become an artist The key is to paint amazing pictures that feel so real and so vivid that your clients can see the value being offered. Imagine we have presented our business case and the prospect is loving it. They know it is amazing but they will naturally start to compare it to their current situation. What are we doing? What are our sales reps doing? How m

  Saying goodbye to a legend is difficult, but we can move forward living by the principles they teach us and the lessons we learn. One of the best selling business books of all times is Think and Grow Rich; it changed my life. It transformed the way I think about money and about the opportunities I could create. The person I received the book from is also important to me. It was from someone who was like a father to me. He came into my life when I was 14 years old and helped mold me into the person I am today. Dennis Rosebrough Dennis, Denny, Dad...I learned a lot from him. He was a true hustler, a real entrepreneur - always looking for something.  He grew up the youngest of five kids in a poor family but always had a determination to make something of himself and for his family. As an X-ray technician, Denny went into the business of providing mobile x-ray machines. The company grew from scratch into a multi-million dollar organization, employing and helping hundreds of people.   His son, Andrew, currently

Sales differentiation helps salespeople win more deals at the price point they want, and today Lee Salz talks about building a framework that will allow you to personalize your sales. Sales reps in every industry must differentiate themselves in today's market. It's crucial for sellers to have room to "color" the sales process. Origins When Lee was a kid, he had a job as a pickup and delivery driver for dry cleaning. The guy he worked for didn't own a dry cleaning business; he simply knew it was a hassle to drop off and pick up your clothes. He developed a contract with a couple of different dry cleaning firms and he charged a premium for the service. The idea took off, and Lee was intrigued by the idea that he was able to add a 40 percentage point premium by differentiating the service. He didn't actually put the idea into play until his 50th birthday after he had learned a lot about the industry. Philosophy of differentiation Lee said the philosophy translates for every possible seller. No matter what indu

Sometimes sales professionals get it backward, and they fail to understand the need to worry more about your champion than your decision maker. Today Garrett Mehrguth talks to us about the importance of your champion in your sales deals, and why we shouldn't lose sight of his importance. Sometimes there's great value in changing the defaults we learn as salespeople. We tend to become so obsessed with the decision makers that we overlook the champions, who are arguably the most important person in the whole scenario. How decisions are made Salespeople sometimes focus so greatly on getting a close that we neglect the fundamental truths involved in selling. In fact, we alienate people and we become our own worst enemy. It isn't price; it's me. Most often, we are the reason that deals don't close. It's a direct result of who we speak to, who we don't speak to, the way we end a conversation, the way we treat people, how well we prepare. We must have transparency and honesty to admit that often we're the reason we

Sometimes the logical approach doesn't make sense, just as in the story of David and Goliath it seemed impossible to believe that the shepherd boy could beat the giant. In sales, we sometimes have to be a bit irrational. We must think outside the box. Today we'll discuss how unorthodox thinking can help us take down some pretty significant giants. It can also help us win some pretty decent accounts. Logical approach When the giant Goliath demanded that the Israelites send out their best warrior, it didn't make sense for them to send David. He wasn't the fastest or the biggest. He was a little farm guy tending sheep, and he wasn't the typical warrior type. Too often in sales we default to the same logical approach that sales reps have been using for years. Instead of thinking outside the box, we choose the most rational solution to the problem. Imagine you're selling TVs and you're meeting with a client that has a good idea of what they need and what they want. It's possible, though, that the client's percepti

It's impossible to overstate the importance of being a great leader when you're working to build a team or an organization into something that will change the world and make things better for people. Today's guest Andrei Mincov founded Trademark Factory in 2013 to help entrepreneurs secure the legacy of their brands and preserve their hard work. Teams As you grow your team, as you grow your business, as you grow your dream, as you grow your vision, there comes a time when the leader can't come up with all the ideas. In order for the organization to grow, leaders need team members who help generate ideas and who provide initiative to improve things. You'll likely have some team members who simply have marching orders or tasks. Others will be responsible to help you move the organization forward. Those team members will have to have vision. They'll operate from your inspiration. Hiring Finding those visionary team members is different than hiring task-based team members. Andrei uses small, unique tasks to help