Business Reimagined With Danny Iny | The Mirasee Podcast

In most of business history, customer service was viewed as a necessary evil that didn’t have a lot of repercussions if it was done poorly, or not at all. Realistically, how many people could a single person tell about their experience with you? Oh, how times have changed. In the world of the internet, customer service has become a spectator sport, according to today’s guest, Jay Baer, author of Hug Your Haters. All your interactions are playing out on the social media stage, and this can work for you or against you. And if you take advantage of it, the good it can do will scale so much that your happy customers will do your marketing FOR you. Learn how marketing and customer service are being disrupted in the say way, and what to do about it. The surprising place to adjust your budget for social media presence, even as a small business. How catering to your most annoying customers pays off. Whether or not ‘the customer is always right’ is the truth, and the power of over-informing. Key Points: At 2:00 – J